Refund policy
Thank you for shopping with us at Tisa. We are committed to providing you with the highest quality jewelry, and we want you to be completely satisfied with your purchase. Please carefully review our policy below, as we do not accept returns on any products
1. Returns or Exchanges
- All sales are final. We do not accept returns or offer refunds once an order has been confirmed and shipped.
- We do offer exchanges only for items that are unused and in its original packaging.
- Review your order carefully before finalizing your purchase to ensure you select the right item.
- To initiate an exchange, contact us within 48 hours of receiving your order along with the unboxing video and clear product images as proof and our team will assist you with the process upon verification.
2. Damaged or Defective Items
- While we make every effort to ensure that your jewelry arrives in perfect condition, in the unlikely event that your order is damaged during transit or arrives defective, we will address your concern.
- To initiate a claim for a damaged or defective item, you must follow these steps:
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Document the damage: Record a video of the unboxing process. This video should clearly show:
- The condition of the parcel upon arrival.
- How the item is packaged.
- The damaged area(s) of the jewelry.
- Any other relevant details of the condition in which the item was received.
- Provide photographic evidence: In addition to the video, please take clear photos of the damaged product(s), including close-up shots of the specific damage.
- Submit the claim: Send the video, photos, and a description of the damage or defect to our customer service team at tisa@tisa.co.in within 48 hours of receiving your package. Claims submitted after this period will not be accepted.
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Document the damage: Record a video of the unboxing process. This video should clearly show:
- We will review your claim and determine whether the item qualifies for a replacement or store credit. Please note, depending on the situation, a refund may not be possible.
3. Shipping Damage Claims
- In the rare instance that your package is damaged during shipping, we ask that you follow the instructions above to document the damage.
- We will assist you in filing a claim with the shipping carrier and provide a replacement or store credit if the damage is verified.
- If a package is marked as delivered but not received, please contact us within 4 days of the delivery date. After this period, we are not responsible for packages marked as delivered.
4. Non-Refundable & Non-Exchangeable Items
- Due to the nature of our products, customized, stone-studded or engraved items are not eligible for return or exchange under any circumstances.
- For hygiene and safety reasons, earrings and nose piercings are non-returnable and non-exchangeable.
- If you ordered a piece in a size that is incorrect, please refer to our size guide before placing future orders. We encourage you to contact our customer service team if you have any questions about sizing prior to making a purchase.
5. Customer Responsibility
- We are not responsible for lost or stolen packages once the order has been marked as delivered by the carrier. Please ensure that your shipping address is correct and secure before completing your order.
- If you are unsure about any aspect of your order, including the product details, sizing, or delivery timeline, please reach out to our customer service team before finalizing your purchase. We are happy to assist you.
6. Contact Us
- If you have any questions or concerns regarding this policy or need assistance with a damaged item, please don’t hesitate to contact us at tisa@tisa.co.in or WhatsApp us at +91-7888949634. Our customer service team is here to help and will respond to your inquiry as soon as possible.