Worry-Free Warranty

At TISA, we are committed to providing the highest quality jewelry and ensuring that our customers are completely satisfied with their purchases. To give you peace of mind, we offer a 1-year warranty on all our 18K gold-plated stainless steel jewelry.

What’s Covered

  • Manufacturing Defects: If you receive a piece of jewelry that has a fault due to craftsmanship or material issues, we will cover the cost of replacement. To process the claim, we may request clear photos or videos of the defect.

  • Material Defects: If your jewelry experiences premature tarnishing, rusting, or discoloration due to defective materials, and you have followed the proper care instructions, we will resolve the issue with a replacement or store credit.

  • Structural Failures: If your jewelry breaks, falls apart, or fails to function as intended because of design or construction defects, we’ll provide a replacement. If unavailable, we’ll issue a store credit.

What’s Not Covered

  • Normal Wear and Tear: Over time, jewelry naturally experiences wear, such as scratches, dents, fading, or discoloration from regular use. These are not covered by the warranty.

  • Misuse or Accidents: Our warranty does not cover damage caused by improper use, exposure to harsh chemicals, or physical impacts. Please handle your jewelry with care to preserve its beauty.

  • Loss or Theft: Unfortunately, we cannot replace or refund items that are lost or stolen.

Exchange Option (Within 48 Hours)

  • If your jewelry arrives with a manufacturing, material, or structural defect, you may request an exchange within 48 hours of delivery.

  • The piece must be unworn, in its original packaging, with all tags and accessories intact.

  • To process the exchange, you must provide clear photos or videos of the defect. An unboxing video is highly recommended.

  • Exchanges are subject to stock availability. If the same item is unavailable, we will provide a store credit.

How to Make a Claim

To process your claim, we may ask for clear images or videos showing the defect. If you believe your jewelry is eligible for a warranty claim or exchange, please reach out to our customer service team within 48 hours of receiving your product. We’ll be happy to guide you through the process and resolve the issue quickly.

Our Commitment to Quality

We take pride in the craftsmanship and materials used in our jewelry. Our pieces are made with premium materials and are designed to resist tarnishing, rusting, and everyday wear. We stand behind the quality and durability of our products, ensuring that your jewelry remains a beautiful part of your collection for years to come.

Care Instructions for Longevity

To ensure your jewelry stays in the best possible condition, follow these simple care instructions:

  • Avoid exposure to harsh chemicals, perfumes, and lotions.

  • Store your jewelry in a dry, cool place, away from direct sunlight.

  • Clean gently with a soft cloth to maintain its shine and luster.

Thank you for choosing TISA! If you have any questions or need assistance with your warranty, don’t hesitate to contact our support team. We’re here to help!